![]() ![]() Provide HUB/Lens verbose logs (if issue is easily reproducible or requested) & its version in use.Please raise a ticket with Poly Technical Support. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. also check if the issue is happening when mute button of headset is pressed or it happens when you try to mute from the screen icon of Teams? if it is the latter then you should also check with Microsoft to see it is not the bug with Teams which is creating problems for you?īut if only headset mute button is triggering the issue then this needs to be investigated and suggest you to log a ticket for this. If issue is only with specific PC then check with your I.T. test your Poly Headset with another PC as a basic to isolate the issue. You can refer to another link here for use of USB adapter/connections for Bluetooth headsets. If you are pairing it directly via the internal Bluetooth connections then call controls will not work reliably. also try to pair headset over a USB connection if using corded or Bluetooth headset. update your Teams client and make fresh pairing with headset and test controls. Install latest HUB and test issue because as per our softphone compatibility guide HUB is needed on Windows OS for call controls to work with standard version of headset with Teams. If issue is faced with standard version of headset then: It is a known limitation from Microsoft due to aggressive call handling design of SFB from older days. So quit SFB from background and test functions on headset with Teams calls. Ensure no Skype For Business is running at the same time on the PC in background as it will hijack the call controls of headset during Teams calls. Admin to get it correctly setup else use screen icons to manage mute or test issue using either latest HUB 3.24.0 or HUB 3.22.0 which is free of this issue basis multiple comments from other community members. If it includes ISLAND MODE then you need to contact your I.T. Ensure your Teams logs do not have ISLAND MODE mentioned anywhere. You can refer to this KB link for more details. Call controls are supported with Teams by Poly headsets (irrespective of Teams certified or standard version headsets) if the Teams coexistence mode is setup to "teams only" mode. If it it the Teams certified headset where you noticed issue then: ![]() But since so many users have been asking about the mute function issue then let me try to make it easier for you to give a baseline or where to start. You have not confirmed if the issue is being faced on a Teams certified headset version or a standard version and what OS you are using? Some basic details are always helpful to provide a better guidance. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. Teams mute not always obeying user mute request via Teams GUI (and sometimes via headset) when Hub is runningĪs outlined already please work with our support organisation directly as the Poly community is run by volunteers.Resolves an issue preventing a second incoming call from being answered on a Voyager 4300 when using Cisco Jabber on Mojave Mac OS.Resolves an issue preventing a call being taken off Hold when using the SwyxIt! Softphone GUI.Removed unsupported languages from the list of languages in the drop down.Improved the accuracy of the talk time remaining bar for Voyager 43XX series headsets.Resolves an issue preventing the talk time remaining bar from being displayed for Sync 20 on Catalina Mac OS.Resolves an issue that could cause a fatal excetion when starting Hub 3.23 on Windows 7.This has been a problem for at least 3 or 4 updates of Plantronics hub, so something weird is going on.I always recommend checking the release notes of new software in order to verify the listed resolved issues. Return code = 0x00000652, Result = Failed, Reboot required = false" Job Result = 0x80240022." and WindowsUpdate.log lists "Handler Command line install completed. WUAHandler.log list "Installation job encountered some failures. exe update, but I have tried to install both and the result is the same. msi installer and the patch were using the. I have read somewhere that it might be a problem if the app was installed with the. PmPC has been a big timesaver patching a lot of apps, but for some reason the updates for the Plantronics / Poly Hub refuses to install, returning error 0x80070643 in the SW center. The clients has no problem applying updates for Acrobat Reader DC, Notepad++ and a number of others 3rd party product updates so the client and site setup appear to be working correctly. We have 19K clients that are running MEMCM CB 2006. ![]()
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